Mr. Roger Polo
Polo Master Builders
12 Schoolhouse Road
For the longest time I had wanted to drop you a note, letting you,
your father, your craftspeople and your subcontractors know how
much we have appreciated the quality of your work and the quality
of our working relationship.
Starting with the residing of our home and the rebuilding of our
deck, to the remodeling of our kitchen and the master bathroom, to
the roofing and window replacement jobs, you and your people set
standards of excellence in workmanship. On every job, you attended
to the minutest of details; you listen and respected your
customer's (our) wishes; you never cut corners; and, you stood
behind your work, i.e., you accepted total accountability for the
work performed, including the work of your subcontractors.
But equally important, the relationship with you and your
organization has, from the beginning, been one built on integrity
and mutual trust and respect. For none of the jobs which we
contracted with you did we go through the trouble of getting a
second opinion or estimate. We had the full confidence in you and
your father that you would act in our best interest and be just
and fair in the pricing of the material you provided and the
services you rendered.
With some regret I must admit that, at the moment, we have no
major project planned or scheduled. But, as you know, with us this
situation could change quickly! Therefore, let me say in closing,
we are looking forward to a continuing, friendly, pleasant and
mutually beneficial business relationship.